I have been in the market for buying a GS for years now and finally decided to hit the go button. Called up Kraftwerk and a very nice lady who I believe her name was January, she answered all my questions (which I did have a lot) and was very friendly and helped guide me to which dog I wanted. I called a few more times in between spoke to Dakota on training which was again very helpful in the learning process. I received my pup after trying with January on different flights but she was awesome enough to keep trying to get my pup where I needed him to go. Needless to say, I can definitely tell my pup was handled and well taken care of before even having him arrive. We are ecstatic and glad we decided to go with Kraftwerk K9. Thanks again for all your help in finding our new best friend.