Frequently Asked Questions

Please see our detailed ownership transfer process page.

We send our dogs using Alaska Airlines Pet Connect Animal Travel service. This means your dog will be the last one boarded on the plane and the first one off when landed.

There is no need for an experienced trainer upon the dog’s arrival. Once the dog has transitioned from its previous handler, their focus naturally shifts to bonding with a new owner. This process usually occurs quickly through basic introductory care, such as offering treats or food at the airport and taking the first few leash walks together. For detailed guidance on the initial introduction and the process of bringing your new dog home, please refer to our ownership transfer process page.

Yes, our kennel tours are scheduled by appointment only Monday-Friday. Weekend kennel tours are available upon request and require a $100 prepaid reservation fee that can be used towards the purchase price of a dog or puppy.

Our standard deposit is 25% of the total price and is non-refundable. Full payment is required within 10 days of submitting the deposit to proceed with scheduling delivery or pickup of the dog. If you change your mind, the deposit will be saved on file and can be transferred to a future dog at a later date.

Yes, we will provide care for the dog for up to ten days at no additional cost after the deposit is received. The full payment for the dog must be completed within those ten days in order to schedule delivery. If you are unable to receive the dog within that time frame, we can continue caring for the dog on-site for a fee of $50 per day.

For the safety and well-being of our puppies, they must be at least 8 weeks old before they can be picked up or transported via airline delivery. This ensures they are ready for the transition to their new home.

While we accept up to three deposits for both male and female puppies in an upcoming litter, the exact number of puppies born is beyond our control. If there are not enough puppies in the requested litter, your deposit can be transferred to another upcoming litter or puppy of your choice.

Yes, any puppy purchased can stay and train in our Puppy Obedience Courses. Each level of training is an additional $2,000, which must be paid in full before training begins.

Yes! After our OB3 puppy course, we offer further boarding and training based on customer needs. The additional board and train fees combined are $4,000 per month, which must be paid in advance.

Trained Adult Dog pricing depends on many factors including performance titles, certifications, as well as age of the dog. The normal starting price for a certified dog is $22,000.

Along with your new dog, we ship each customer an informational binder containing the dog’s paperwork and several guides to help transition your new dog to your home. The binder includes a German-to-English command list, so you can easily understand and translate each command. Additionally, we offer instructional videos on our Certified Trained Dog page covering a variety of topics. If you have any further questions, please let us know!

Delivery charges depend on arrival location, and the size and weight of the dog. The typical price is between $600 – $1,000.

Your dog will arrive in the airports cargo department for pickup, which is separate from the main terminal. You will need the airway bill information of your dog’s flight, and the I.D. of the person picking up the dog. Alaska Airlines requires a minimum of a one hour acclimation period for the dog after the flight lands. You can read more about Alaska Airlines Pet Connect service here.